Frequently Asked Questions

What is the process to buy gold or silver bullion?

  1. Create an Account with Guardian Gold online.
  2. Lock in your bullion price online or over the phone.
  3. Receive a tax invoice with BPAY and Bank Deposit details for payment.
  4. Pay within 1 hour and email the receipt or screenshot of payment following instructions provided.
  5. Most bullion orders arrive within in 7 to 10 business days and a notification is emailed when your order is ready to collect. Some items are in stock and ready to collect as soon as payment clears.
  6. If storing at our facility as a ‘key registered’ client we will automatically deposit each of your orders into your specific safe deposit box or safe upon arrival. Photographs of your holdings is an optional service with no extra charge.

Are there cancellation fees?

If you confirm an order either online or over the phone, the price is locked in at that time and hedged by Guardian Gold straight away. This means Guardian Gold has exposure to the spot price movements if you do not pay and need to cancel an order.

Any order which is not paid or cancelled will have a cancellation fee of $75 + any losses incured by Guardian Gold due to spot prices dropping after the lock in. If no loss is incurred on Guardian Gold’s hedge then the cancellation fee will be either $75 or $0 depending on the circumstances. The cancellation fee can be significant on larger orders, so it is best to call immediately.

You can void the cancellation fee by calling us straight away if you make a mistake, such as a duplicate order, but it is best to act very fast if you need to cancel an invoice to ensure prices havent moved since the lock in.

What payment methods are available?

Payment methods are: Electronic Funds Transfers (EFT’s), EFTPOS and BPAY for account holders.

In all instances, Guardian Gold must receive a receipt of payment within 1hr of ordering.

Credit Card (Visa & Mastercard only) are accepted up to a maximum of AUD$50,000 per order. Credit card payments must be completed in the office and will not be taken over the phone. A Credit Card fee may incur depending on the card.

Guardian Gold no longer accepts Cash as a form of payment.

What time is the online market open?

Online trading is open 24/7, 365 days a year on most products. Phone orders are available during office opening hours. 

Do you have a mobile App?

We do not yet have a standalone application for mobile. However you can save our bullion store as a home screen icon for quick navigation to the latest live prices:

  • Open the Guardian Gold Bullion page on your mobile device.
  • Click the 3 dot menu in the very top right hand corner of your web browser.
  • Click Add to Home Screen.
  • This creates an icon that works just like an application which can be placed into your desired folder.

Can I purchase without ID?

In order to buy bullion online through our website you must establish an account and provide the relevant documentation prior to making a purchase. We try to streamline the process via Trulioo online ID verification, however all accounts will need a drivers license or passport on file. 

What ID forms do I need?

All online account applications are cross referenced via Trulioo to match your identity and allow you instant verification in most cases. If the verification fails, we need 1 copy of the below ID. 

You can be assured that we’ll handle your information in accordance with our Privacy Policy and Terms of Business.

(1) Photo Identification we accept: Australian/International Passport, Australian Drivers Licence, Australian Identity Card or Australian Proof of Age Card. Proof of Identification documents must be valid.

If not provided in person, you must provide a certified copy of one of the above. 

If you find your online account is active and able to transact, then you only need to provide ID in office when collecting.

Self-Managed Super Fund (SMSF) or Australian Company applications are required to provide an ABN, ACN and trust deed where applicable. Front page of the trust deed and the page (s) listed all trustees should cover everything we need. 

How do I arrange a storage option?

To receive a vaulting lease agreement form and Guardian Vaults Info Pack, simply contact us here with your desired safe deposit box size.

When can I collect my metals?

Your metal can be collected once Guardian Gold has received cleared funds into our nominated bank account, and you have received confirmation from one of our consultants that your order is awaiting collection. This may take 7-10 business days on average (unless advised otherwise). 

Guardian Gold operates from Melbourne and Sydney facilities of Guardian Vaults, our secure storage partner. 

Do I need an appointment to buy or collect?

No. You do not need to make an appointment to buy or collect your bullion. You will be notified via email when your order is ready to collect. We do require appointments to sell back bullion which you can do via contacting our office’s. Please be mindful that when you are collecting a large order of weight, please make sure you allow enough time before our offices close. 

Can I sell bullion back to you?

Yes, we buy back all reputable bullion products of 99.9% silver or 99.99% gold.

See our Sell Bullion Page for more info and live buyback prices. Our buyback rates are also appear on each product page online. 

Silver industrial sized bars (circa 15kgs and 1,000 oz bars) have a buyback price of -$2 per ounce below spot. All other items see the Sell Bullion Page for live prices.

Buybacks can only occur via appointment. All buybacks will take place within one of our premium vaulting facilities. All metals are assessed and tested prior to entering into a buyback sale.

Please contact our office to book an appointment. 

When do I receive payment when selling to Guardian?

We will transfer the funds on any bullion sale to your nominated bank account within 3 business days. 

Guardian Gold only pay via EFT when buying back metals, no cash payments. 

What is the difference between bullion brands?

There are many bullion brands in the market from different mints and refineries globally. Perth Mint is Australia’s oldest refinery which has an exceptional international reputation. Bullion brands will compete with each other in terms of their premium in the market place, which may lead to some brands selling at higher prices than others. 

Coins will generally have higher selling premiums than cast bars, due to the extra effort of the minting process and their limited mintage.

Should I buy coins or bars?

There are some key differences with coins or bars. Coins are usually more expensive due to the limited number that can be minted each year and the cost involved with the design and minting process.


Coins can make for great gift ideas, and offer an option for lower denomination silver to add to flexibility when selling.

Cast bars are the lowest cost option, best suited to investors. The re-sale value or ‘buyback’ price of bullion dealers is usually the same between coins and bars, so if you are purely investing for gold or silver exposure the cast bars represent the best value.

What is the Spot Price?

The “spot price” refers to the price in which a commodity or precious metal is trading for immediate delivery in a given market, which differs to a ‘futures’ price which has a future delivery date. The spot price in New York may differ slightly to the spot price in London or Sydney given the differences in location and supply and demand at the time in those markets. Generally, the ‘spot price’ of gold and silver most commonly quoted online would be the ‘loco New York spot price’ which is a representation of where buyers and sellers currently meet in the wholesale market between large banks, miners and refineries, for immediate delivery in New York. All retail bullion prices incorporate a ‘premium’ above spot, which includes the costs associated with refining or minting that specific item. 


Our spot prices update every 3 minutes, which will also update all retail bullion products automatically to be in line with the latest market pricing. The most important price when comparing dealers would be the actual selling price of each item, which incorporates any other costs above spot.

What are your office hours?

Guardian Gold is open between 9.00 am to 5.00 pm, Monday through Friday.

Collections / transfers of purchases can be made between 9.00 am to 4.30 pm Monday to Friday.

What is a Troy Ounce? (1oz)

The troy ounce (oz) is a unit of imperial measure. In the present day it is most commonly used to scale the mass of precious metals. One troy ounce is currently defined as 31.1034768 grams. There are approximately 32.15 troy oz in 1 kg.

All bullion products referencing ounces (or ‘oz’) is referring to the Troy ounce of approximately 31.1 grams.

Do you have Parking?

Melbourne -The closest paid parking is located within a short distance, on Little Collins Street.

Sydney- The closest paid parking garages are in the Piccadilly Arcade, 137 Castlereagh Street, and the Hilton Car Park on Pitt Street.

How many troy ounces in a KG?

There are 32.151 troy ounces in a kilogram.

Are certificates issued with my metal?

Not all bullion comes with an Assay Certificate; however, they are all stamped with their purity, weight and bullion brand. Assay certificates are generally not needed for buying and selling precious metals. Most Perth Mint cast bars do not come with serial numbers or certificates and are traded as is. Suisse PAMP products and some other brands are individually serial numbered and come with an assay certificate either separately or within the packaging. Bullion dealers all have methods of testing the purity of precious metals, so assay certificates are not needed to buy and sell metals.

What is the purity of gold and silver?

Investment grade gold is 99.99% purity and above, and silver is 99.90% purity or higher.

Does bullion attract GST?

Investment grade gold, silver and platinum bullion does not incur any GST. However, GST does apply to some numismatic coins, and palladium. More info can be found on the ATO website. 

How do I buy gold using my Super?

See our Superannuation Page for more information on precious metals and super.