We are committed to protecting your privacy. This policy outlines the information we collect from you, how we use this information and your rights in relation to it.
We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the General Data Protection Regulation (EU) 2016 / 679 (GDPR) and in accordance with other applicable privacy laws.
Effective Date: 15 January 2020
When we refer to ‘Guardian Gold’, ‘we’ and ‘us’, we refer to Guardian Gold Pty Ltd (ACN 141 508 223) trading as Guardian Gold and its related bodies corporate (Guardian Gold). We are based at our office in Melbourne, Australia.
When you contact us through our web enquiry service, we may collect the following information from you:
If you are a candidate for employment, we may collect additional information that is relevant to your employment such as work and education history.
If you create an account for the provision of goods or services, then we collect additional information such as:
We also collect your personal data (such as proof of identity information) when you attend our premises.
We collect information primarily to allow you to receive our services and use our website.
Some of the reasons we store your information include to:
While most of our data in relation to you comes from collecting it directly from yourself, we may from time-to-time work with third parties who assist us in our business. Your data is protected by their relevant privacy policies and we take steps to ensure that any data we collect is in line with relevant legislation and best practice.
We collect your personal information when you visit our website, when you attend our premises, when you use our services and when you interact with us via phone, email or in person.
Examples of when we collect your personal information include:
If we are unable to collect your personal information, we may not be able to fulfil our obligations to you including providing our services. Your experience when interacting with us may be delayed or not as efficient as you would like.
We take every effort to store your personal information safely. We may hold your personal information either in electronic or hard copy form. When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. We take every effort to keep your information safe in accordance with relevant government regulation and requirements. Our servers, computer systems and internet hosting are protected through necessary security systems including physical locks, firewalls, security systems and passwords.
We do not sell your personal information to third parties. However, we may share some of your data with our third-party partners in the provision of the agreed services with your consent. When this is done, our partners are obligated to only use your data for the reasons agreed with us and have committed to not misuse or sell your data in any way. Your personal data may be shared to the following partners:
Your personal information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your personal information will be disclosed and transferred to the new owner/controller for that purpose.
We do not sell or otherwise disclose your personal information for marketing purposes unless you have specifically consented to such marketing.
We are not liable for any loss, damage or claim arising out of a third party’s use of your personal information where we were authorised by you or law to provide that third party with your personal information.
You have the right to access your personal information stored by us at any time. Please email firstname.lastname@example.org to make this request. Please note that it may take us a few days to collate all the personal information we have stored.
We retain your personal information for as long as is needed for us to fulfil our obligations to you, for example to provide services. We may also need to store your personal information to comply with any tax or governing bodies. When we no longer need to store your data for these reasons, we will either delete or sufficiently anonymise this. Please note that we may have a legal obligation to retain copies of your information in certain circumstances for a particular period of time.
Guardian Gold is based in Australia so the majority of our service providers are Australian based. However, we may from time to time collaborate with overseas partners. We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable privacy laws. This means that we have taken all necessary steps to keep your information safe as per the relevant privacy regulations.
We may make changes to this policy from time to time. Our current policy will be available on our website or a hard copy may be provided to you upon request. If you continue to use our services after any update to this policy, you agree to the terms of the updated policy and consent to the use of personal information in accordance with the updated policy.
If you are a resident of the European Economic Area you are protected by specific regulation set out in the GDPR which includes the following:
What types of cookies do we use?
We require certain types of cookies in order for our website to operate.
We like to know how many users are on our site at any time, as well as where they are visiting from and which pages they visit. This allows us to create content that best suits your needs.
These cookies allow us to see your user journey, so we can make this simple and easy for you. This allows us to customise your experience and our marketing activities, so they are relevant for you.
What can you do to control your cookies?
Some of the websites that let you control what information is collected about you are:
Guardian Gold will only contact existing customers in relation to an existing account or enquiry made with Guardian Vaults Melbourne, Guardian Vaults Sydney or Guardian Gold.
Any communication from Guardian Gold via email will only ever be made from an authorised email user from Guardian Vaults or Guardian Gold and will only ever carry the suffix:
Should you receive an email stating it is from Guardian Vaults or Guardian Gold but the email comes from another email address, or if you suspect a phone call you received may be suspicious, please inform us by writing or by phone immediately and do not respond to that communication.
Our websites are:
If you believe we have breached our privacy rights at any time, please send us an email at email@example.com so our privacy office can investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.
If you have complained about something that is not covered in the relevant privacy laws, we will explain why we are unable to take further action. Please allow a few days for us to investigate and respond to any privacy complaints.
If you have any other questions, please feel free to contact us at: Email: firstname.lastname@example.org Mail: The Privacy Officer, Guardian Gold Pty Ltd, 100 William Street, Melbourne, VIC, 3000, Australia